I am the TechnologyInterpreter. Here are some of my writing to show that I can clearly explain technical information. If you need manuals or documentation, contact me. I've worked in Windows support over 20 years and many people come to me with all sorts of random questions. When I complete a particularly comprehensive correspondence on a particularly common issue, I'll post it here.
Disclaimers at http://zaitech.com/satellite/disclaimer.htm.